 The Challenge: Fragmented Service Operations and Rising Costs Threaten Customer Satisfaction. The leadership of this Fortune 50 telecom company saw trouble on the horizon: its retail business was adding tens of thousands of new customers daily, rapidly driving up...
The Challenge: Fragmented Operations and Rising Costs Threaten Customer and Employee Satisfaction. The leadership of this Fortune 50 technology company saw trouble on the horizon: its retail business was adding tens of thousands of new customers daily, driving up...
Individually, the CEO and senior leaders at Humana each had a proven track record of successfully driving results. But when massive shifts in the U.S. insurance industry disrupted how the company generated profit, serious disagreements arose about how to make the...
 The Challenge: Slipping Performance and Loss of Focus Threaten Sales Renewals. The North American VP of Sales at a global technology company was worried: team performance and focus had plummeted during COVID-19 and now customer contract renewals were in doubt....
 The Challenge: Save the Video Production Group from Revenue Declines and Outdated Staffing Models. The current staffing model of the company’s video production arm was no longer in sync with the needs of the enterprise, resulting in higher costs and declines in...
 The Challenge: A Below-Average Score Puts a Top VP in Unfamiliar Territory. After many successful years with a Fortune 100 health insurance company, a top VP with a reputation for getting things done was startled to discover her group’s Gallup Employee Engagement...
 The Challenge: An Underperforming and Disconnected Sales Team Forces a Regional Director to Call For Help. The new regional director of a B2B sales organization at this Fortune 50 technology company spotted the problem at once: eight sales teams across different...
 The Challenge: Align an Executive Leadership Team for Rapid Growth During Unprecedented Pandemic. Even during the height of the COVID pandemic, sustaining demand wasn’t a problem for this fast-growing software company. The questions were, How to manage that growth?...
 The Challenge: Slipping revenue goals and lost sales momentum. The sales leader at this global software company was looking for answers: despite being laser-focused on hitting their numbers, a former top sales team was now struggling to move the needle. They had the...
 The Challenge: Unclear Communication and Competing Priorities Threaten Leadership’s Ability to Execute Critical Initiatives. Hampered by a fragmented, chaotic process and confusion over roles and accountability, one thing became abundantly clear to the CFO of this...